Privacy Policy

The “SARL” Manoir du Stang Hôtel du Golf” (hereinafter the “Company”) aims to be a corporate social responsibility Exemplary and welcoming. We attach great importance to the principles of honesty and transparency and are committed to establishing a strong and lasting relationship with our clients based on trust and mutual benefit. Part of this commitment involves protecting and respecting your privacy and your choices. Respecting your privacy is essential to us. This is why you will find our full Personal Data Protection Policy below.

To further explain our practices regarding the protection of personal data and respect for privacy, we outline below the different types of personal data we may obtain directly from you or as a result of your interaction with us, how we may use it, with whom we may share it, how we protect and secure it, and your rights concerning your personal data. Of course, not all of these situations may apply to you. This policy aims to give you an overview of all the situations in which we might interact.

The more you communicate with us and provide us with information about yourself, the better we will be able to offer you personalized services.

When you provide us with personal data or when we collect personal data about you, we commit to using it in accordance with this Policy. Please read this information carefully. If you have any questions or concerns about your personal data, please contact us at the following address: contact@manoirdustang.com.

What will you find in this policy?

• Who are we ?
• What is personal data?
• What personal data do we collect from you and how do we use it?
• How do we collect or receive your personal data?
• Who can access your personal data?
• Where do we store your personal data?
• How long do we keep your personal data?
• Is the security of your personal data guaranteed?
• Links to third-party sites
• Social networks and user-generated content
• Your rights and your choices
• Contact
• Special provisions for France

Who are we ?

THE Manoir du Stang is a hotel trading company named SARL Manoir du Stang Golf Hotel, limited liability company with a capital of €586,929.

The address of the head office is: Manoir du Stang, Lieu-dit le Stang, 29940 La Forêt-Fouesnant. Registered with the RCS of Quimper under number 385 077 730. Intra-community VAT number: FR62 385077730.

It is represented by Mr. Jean-Baptiste Hubert, in his capacity as manager and head of communications, who can be reached by telephone at 06 31 07 63 39 or by email at contact@manoirdustang.com.

What is personal data?

“Personal data” means any information that can directly identify you (for example, your name) or indirectly (for example, through pseudonymized data such as a unique identifier). This means that personal data includes information such as postal or email addresses, mobile phone numbers, usernames, profile pictures, personal preferences and shopping habits, user-generated content, financial data, and information relating to your well-being.

Personal data may also include unique digital identifiers such as your computer’s IP address or your mobile device’s MAC address, as well as cookies.

What personal data do we collect and how do we use it?

How do we collect or receive your data?

We may collect personal data from you, or receive it from you, through our website, questionnaires, applications, devices, or any other means. In some cases, you provide personal data to us directly (for example, when you book a stay, contact us, or register for an event). In other cases, we collect this data (for example, by using cookies to understand how you use our site).

When we collect data, we indicate required fields with an asterisk. Some of the data we request is essential for the following reasons:

• Lexecution of the contract that we have agreed with you (for example to proceed with the registration of your stay reservation);
• there service provision that you have asked us for (for example to offer you personalized services for your private event);
• respect for our legal obligations.

Legal basis for our processing

Depending on the purpose for which the data is used, the legal basis for its processing may be:

• your consent ;
• OUR legitimate interest, which may include securing our tools, protecting our services, and continuously improving them;
• Lexecution of a contract, and more specifically the provision of the services you request from us;
• respect for our legal obligations provided that the applicable legislation mandates the processing of data.

Situations in which your data may be collected

We may collect your data in the following situations: room booking, use of our website, booking a private event, visit to the Manoir du Stang, inquiry, registration for promotional offers, subscription to our newsletter, transmission of comments or opinions, ordering a gift card, application submission.

What categories of data are collected?

• Identity and contact details : name, surname, email address, telephone number, physical address (billing and shipping), date of birth;
• National identity documents : driver’s license, passport number or identity card number;
• Civil society ;
• Bank details : credit and/or debit card details;
• Information about the stay : special requests and preferences (preferred room type or floor, cost, holiday preferences, amenities requested, language preferences, interests, hobbies, age of children or companions and any other aspect of services used), telephone numbers dialed, faxes and telephone messages received;
• Technical data : IP addresses;
• Traveler details : information, comments or content that you share indicating your marketing preferences, in the context of surveys, feedback forms, or promotional offers;
• Video surveillance : for your safety, during your stay, visual recordings by closed-circuit television systems, where permitted by law;
• Business account data : contact details of employees of business accounts, salespeople and other contacts (e.g. travel agents, booking agents, event planners);
• Other data : any other information that you spontaneously choose to provide to us;
• Sensitive personal data : you can share health data or dietary restrictions with us.

How and why do we use this data?

We use this data for commercial and professional purposes:

• to execute a contract and ensure legitimate business reasons;
• to offer you a personalized experience;
• maintain the security of our services and protect our operations or those of our affiliates or third parties;
• distribute and respond to surveys regarding your experience;
• manage our activities and respond to your requests;
• improve services and guide the development of new features;
• to protect us against malicious, fraudulent or illegal activities;
• identify and correct errors, and verify customer information;
• to comply with legal obligations (legal procedures, responses to requests from public and governmental authorities, pursuit of available remedies or limitation of damages that we or third parties may suffer);
• Subject to your consent, to communicate with you (by email and SMS), send you promotional offers, newsletters, information about our services and other commercial communications tailored to your preferences, and process any sensitive personal data you may have provided to us in connection with your stay.

When, in certain circumstances, it is not possible to obtain your consent, we may need to process your personal data, including sensitive personal data that you have transmitted to us through our services, when it is in a vital interest to you or others — for example, in the case of a medical emergency.

Who can access your personal data?

We may share your personal data within the company to comply with our legal obligations, prevent fraud and/or secure our tools, improve our products and services, or after obtaining your consent.

We may also share your personal data with third parties:

• if we are required to disclose or share your data to comply with a legal obligation, or to enforce or apply our terms of use or sale or any other terms you have agreed to, or to protect the rights, property or safety of the company or its customers;
• if we have your consent;
• or if the law allows us to.

We do not offer or sell your personal data.

Where do we store your personal data?

The data we collect from you may be transferred to, accessed from, and stored in a country within the European Economic Area (“EEA”). It may be processed by EEA members working for us or for one of our service providers.

The company only transfers personal data within the EEA in a secure manner and in compliance with applicable legislation.

For any further information, please contact us in accordance with the instructions in the “Contact” section below.

How long do we keep your personal data?

We retain your personal data only for as long as necessary to fulfill the purpose for which we hold it, in order to meet your needs or to comply with our legal obligations.

To determine the retention period for your data, we apply the following criteria:

• If you contact us with a request, we will retain your personal data for as long as necessary to process your request;
• If you become a customer of the company, we will keep your personal data until you ask us to delete it or after a period of inactivity defined in accordance with local regulations and instructions;
• If you have consented to receive our newsletter, we will keep your personal data until you unsubscribe, or until you ask us to delete it, or after a period of inactivity of three years;
• If cookies are placed on your computer, we retain your data only for as long as necessary to achieve their purpose and for any period defined in accordance with local regulations and instructions.

We may retain certain personal data in order to fulfill our legal or regulatory obligations, and to allow us to exercise our rights (for example, to file a claim in any court) or for statistical or historical purposes.

When we no longer need to use your personal data, we delete it from our systems and files or anonymize it so that it can no longer be used to identify you.

Is the security of your data guaranteed?

We attach great importance to the protection of your personal data and take all reasonable precautions to this end.

We constantly strive to protect your personal data. Upon receiving your data, we implement procedures and security measures to prevent unauthorized access. However, because data transmission via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site. Therefore, any transmission is at your own risk.

Links to third-party sites

Our website may occasionally contain links to third-party websites. If you follow a link to any of these sites, please note that they have their own privacy policies and that we are not responsible for these policies. We encourage you to review the terms of these policies before submitting any personal data to these sites.

Social networks and user-generated content

Our website allows users to upload their own content. Please note that any content shared on one of the social media platforms we use may be publicly accessible. Therefore, we urge you to exercise caution when sharing personal information such as financial details or addresses. We disclaim all responsibility for any actions taken by third parties if you post personal data on one of our social media platforms, and we strongly advise against sharing such information.

Your rights and your choices

The company respects your right to privacy: it is important that you have control over your personal data. You have the following rights.

The right to be informed

You have the right to obtain clear, transparent, understandable, and easily accessible information about how we use your personal data and about your rights. That is why we provide you with the information in this Policy.

The right of access

You have the right to access the personal data we hold about you (subject to certain restrictions). We may charge a reasonable fee to cover the administrative costs of providing the information. Requests that are clearly unfounded, excessive, or repetitive may not be answered. To exercise your right of access, please contact us using the details below.

The right of rectification

You have the right to request that your personal data be rectified if it is inaccurate or outdated, and/or completed if it is incomplete. To exercise your right to rectification, please contact us using the contact details below.

The right to erasure (right to be forgotten)

In certain cases, you have the right to have your personal data erased or deleted. This right is not absolute, as we may be required to retain your personal data for legal or legitimate reasons. If you would like us to erase your data, please contact us using the contact details below.

The right to withdraw consent at any time

You can withdraw your consent to the processing of your data if that processing is based on consent. Withdrawing your consent does not affect the lawfulness of processing based on consent before its withdrawal. We encourage you to consult the section “What personal data do we collect?” to find out if our processing is based on consent. If you wish to withdraw your consent, please contact us using the contact details below.

The right to object to processing based on legitimate interest

You can object to the processing of your data at any time when it is based on legitimate interest. We invite you to consult the section “What personal data do we collect?” to find out if our processing is based on legitimate interest. If you wish to exercise your right to object, please contact us using the contact details below.

The right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with the data protection authority in your country to challenge the company’s practices regarding the protection of personal data and respect for privacy. We encourage you to contact us using the contact details below before lodging any complaint with the relevant data protection authority.

The right to data portability

You have the right to move, copy, or transmit your data from our database to another. This only applies to data you have provided, where the processing is based on your consent or a contract, and where it is carried out by automated means. For further information, please contact us using the contact details below.

The right to limit processing

You have the right to request the restriction of the processing we carry out on your personal data. This right means that the processing of your data is limited, so that we can retain this data, but not use or process it. This right applies in specific circumstances as set out in the General Data Protection Regulation (GDPR).

The right to disable cookies

You have the right to disable cookies. Internet browser settings are generally configured by default to accept cookies, but you can easily change this by modifying your browser settings. Many cookies are used to improve the usability and functionality of websites and applications; therefore, disabling cookies may prevent you from using certain parts of this site. If you wish to restrict or block all cookies placed by our websites and applications, or by other websites and applications, you can do so by going to your browser settings.

In order to respond to your request, we may require proof of identity.

Contact

If you have any questions or comments about how we process and use your personal data, or if you wish to exercise any of your rights mentioned above, please contact us at the email address contact@manoirdustang.com or write to us at the following address:

SARL Manoir du Stang
Manoir du Stang
Locality known as Le Stang
29940 La Forêt-Fouesnant

Special provisions for France

We remind you that, in accordance with the provisions of Article 85 of Law 78-17 of 6 January 1978, you have the right to formulate general instructions (to a digital trusted third party certified by the CNIL) or specific instructions (to the data controller) relating to the storage, erasure and communication of your personal data after your death.